On-site Installation & Commissioning (Project-based)
SLA-driven service model: Standard / Premium / Enterprise.
Packages
| Standard | 5x8 Support • remote support • monthly report |
| Premium | 7/24 • on-site intervention • RCA |
| Enterprise | Dedicated team • critical systems • health-check |
scope
- SLA & escalation matrix
- Change management
- Backup / rollback plan
- Uyumluluk ve raporlama
Quote
Share criticality level (P1/P2/P3), working hours and location details.
| P1 | 15 min response • 4 hour plan |
| P2 | 30 min response • 8 hour plan |
| P3 | 4 hour response • 2 business days |